Terms & Conditions
Last updated: July 2026
Welcome
Thank you for choosing Move Eat Perform.
These Terms & Conditions are designed to ensure that every coaching relationship is clear, professional and enjoyable for both coach and client.
If you have any questions, please don't hesitate to ask.
Coaching
All coaching programmes are personalised to your individual goals, abilities and circumstances.
Progress depends on many factors, including attendance, effort, consistency and lifestyle choices. While every programme is designed to help you achieve your goals, specific results cannot be guaranteed.
Foundations Programme
All new clients begin with the Move Eat Perform Foundations Programme.
The Foundations Programme includes either 24 coaching sessions (2 sessions per week) or 36 coaching sessions (3 sessions per week).
Although most clients complete the programme over 12 weeks, the programme is based on the number of coaching sessions, not simply the number of calendar weeks.
If a planned trainer holiday falls during your Foundations Programme, your remaining sessions will simply continue when coaching resumes.
This means your programme may extend beyond 12 calendar weeks, ensuring you receive the full number of coaching sessions included in your programme.
This extension applies only where the programme is interrupted by planned trainer holidays. Client cancellations and missed sessions remain subject to the cancellation and rescheduling policy outlined below.
Memberships & Payments
Ongoing coaching memberships are paid monthly by Direct Debit through GoCardless.
Membership prices are based on 48 coaching weeks per year, with payments spread equally across 12 monthly payments.
This allows your monthly payment to remain the same throughout the year.
Membership Fees
Move Eat Perform reviews its membership fees from time to time to reflect changes in operating costs and the continued development of the coaching service.
If membership fees are updated, you will be given at least 30 days' written notice before any changes take effect.
Any revised fees will apply from your next billing cycle following the notice period.
Trainer Holidays
Ongoing coaching memberships include four weeks of planned trainer holidays each year.
These weeks are already factored into your membership pricing, meaning no additional refunds or adjustments are required.
Where possible, holiday dates will be communicated well in advance.
Client Cancellations & Rescheduling
If you are unable to attend a session, I ask that you provide at least 24 hours' notice.
Where possible, I will happily rearrange your session within the same calendar week, subject to availability.
Sessions cannot be carried forward into future weeks.
If less than 24 hours' notice is given, or a session is missed without notice, the session will be considered used and cannot be refunded or rescheduled.
Foundations Programme Refunds
The Foundations Programme is a structured coaching programme and is sold as a complete package.
For this reason, payments made towards the Foundations Programme are non-refundable.
In exceptional circumstances, such as serious illness or injury, Move Eat Perform may, at its discretion, pause your Foundations Programme for an agreed period. This allows you to continue your remaining sessions when you are able to return.
Holidays & Planned Absence
Your regular training time is reserved exclusively for you.
If you choose not to attend due to holidays, work commitments or other personal reasons, your normal membership payment will still apply.
This allows me to maintain a consistent coaching schedule for all clients.
Cancelling Your Membership
If you decide to end your ongoing coaching membership, I ask for one month's written notice before cancelling your Direct Debit.
This allows time to complete your current coaching plan and ensures a smooth transition.
Health & Medical Information
Before beginning coaching, you are responsible for providing accurate information about your health, injuries and medical history.
Please inform me as soon as possible if your health changes during your coaching programme.
If necessary, I may recommend that you seek medical advice before continuing to train.
Your Responsibility
Successful coaching is built on partnership.
My role is to coach, educate, guide and support you.
Your role is to attend sessions, communicate openly and apply the principles we discuss outside of our sessions.
The best results happen when we work together.
Liability
While every reasonable care is taken to provide safe and appropriate coaching, participation in exercise carries an element of inherent risk.
By participating in coaching, you acknowledge that you do so voluntarily and accept responsibility for your own participation.
Nothing within these Terms & Conditions limits any liability that cannot legally be excluded under UK law.
Privacy
Your personal information will always be handled responsibly and in accordance with UK data protection legislation.
For full details, please refer to the Privacy Policy.
Changes to These Terms
These Terms & Conditions may be updated from time to time to reflect changes in legislation or the way Move Eat Perform operates.
The latest version will always be available on this page.
Contact
If you have any questions about these Terms & Conditions, please get in touch.
Matt Philpott
Move Eat Perform
mattphilpott@btopenworld.com
Phone / WhatsApp
07834 195058